Our Returns Policy
We hope that you will be delighted with your items, however if you would like to return your items for any reason at all, you may do so within 14 days of receiving your purchase. Items returned must be in a new and unused condition and are the responsibility of the customer until they reach Mighty Vape LTD.
Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Mighty Vape LTD by either phone, post or e-mail. Any goods sent back without prior consent from Mighty Vape LTD will be sent back at your expense.
In the highly unlikely event that an item sent to you is found to be faulty, we request that you email us with a picture of the damage before you take any further action. A picture of the invoice and packaging will also be required.
Once we have received the required pictures and examined them, we will arrange for a replacement to be dispatched. You may be required to send the items back using the return slip provided. Return postage costs will be refunded.*
Important: All items are quality checked before leaving the warehouse. Please fully inspect your item before use for any damage in transit, as items will not be replaced or refunded after use.
If your item(s) develop a fault during use, firstly, check the instructions manual for the product. You can usually find troubleshooting and warranty information there.
If you require further information, or details on how to obtain a replacement, you may find it helpful to contact the manufacturer directly. Their details will be provided in the warranty manual included with the product.
If the problem has not been resolved after contacting the manufacturer, please contact EveryoneDoesIt customer service for more information about receiving a replacement or returning your item for a refund.
Incorrect Items Received
While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products we will happily replace them with the correct items at no charge to yourself.* We request that you email us with a picture of the item, along with a picture of the invoice before you take any further action.
Once we have received the required pictures and examined them, we will arrange for a replacement to be dispatched. You may be required to send the incorrect item(s) back using the return slip provided. Return postage costs will be refunded.*
If you would like to exchange your items for a different variant or receive a refund or store credit, you may do so within 14 days of receipt. Items returned must be in new and unused condition. You will be held responsible for the return postage of the goods.
Please detail which items you would like as replacements on the returns slip. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. A refund will be issued for any costs owed to you.
How long will my refund take to be processed?
If you have returned an item for a refund, Forbidden Fruitz will process your refund within seven days from the day of receipt. Please note: This is provided that the product returned has met with our returns policy.
We will usually issue your refund using the same method used by you to pay for your order. You may be contacted for further payment information for some payment methods.
- Goods must be returned within 14 days of receipt, in their original condition and packaging.
- We recommend retaining your certificate of posting, as we cannot be held responsible for packages lost in transit to us.
- Under no circumstances may items be returned to us if they have been used.
- We reserve the right to refuse a refund or exchange on a return if it does not meet our returns policy.
- Your statutory rights are not affected.
* In the UK, items should be sent back via First Class Recorded Delivery. We will not accept extra charges for courier services or guaranteed next day services. Overseas, items should only be sent back using your country's national postal service. We recommend using an insured delivery method; however we will not accept extra charges for Fed-Ex or other expedited courier charges.